Expert Answers to Your Questions

Frequently Asked Questions

Get comprehensive answers about our industrial weighing solutions, technical specifications, and services from our expert team.

1 What accuracy grades are available for smart electronic scales?

Our smart electronic scales offer multiple accuracy grades tailored to different application scenarios. Industrial-grade scales achieve accuracy ranging from 0.01g to 0.1g, while medical-grade scales reach 0.05kg to 0.01kg. Specific accuracy varies by model, allowing selection based on precise requirements.

2 How can smart electronic scales be integrated with existing systems?

Our smart electronic scales offer multiple interface options, including RS232/485, USB, Ethernet, WiFi, and Bluetooth, enabling seamless integration with MES, ERP, HIS, and other systems. Additionally, we provide standard API interfaces and SDK development kits to support secondary development and meet customized client requirements.

3 What is the product warranty period? How is after-sales service handled?

Our standard warranty period is 1 year, with extended warranty options available for enterprise-level customers. For after-sales support, we provide 24/7 technical support hotlines and nationwide service coverage, guaranteeing a 2-hour response time and resolution within 48 hours. We also offer value-added services like periodic inspections and calibration.

4 What is the waterproof and dustproof rating of the smart electronic scale?

Our smart electronic scales offer different protection ratings based on application environments. Industrial-grade scales typically achieve IP65-IP68 ratings, providing full waterproof and dustproof capabilities. Medical-grade scales meet IP54 standards, offering splash resistance. Industrial scales range from IP54 to IP68, meeting diverse industrial usage requirements.

5 What are industrial scales used for? Which industries utilize scales?

Our industrial weighing systems and electronic scale series provide weighing support for diverse applications, meeting any requirement. High-precision platform scales ensure accurate weighing within warehouses and logistics centers, while compact scales and/or mobile bench scales deliver high-quality weighing in smaller work areas and various weighing applications. Bench scales, platform scales, and other industrial scales serve multiple industries including chemical, pharmaceutical, food, OEM, transportation and logistics, manufacturing, and mining.

6 What types of electronic scales are there?

Industrial electronic scales come in many varieties, including bench scales, platform scales, sensors and load cells for high-precision weighing systems, pallet scales, dynamic weighing systems, and even truck scales.

7 What should you look for when comparing electronic scale manufacturers?

When searching online for industrial electronic scales, you'll find numerous manufacturers offering weighing solutions. Industrial scales and micro-scale systems are critical components in your production area, requiring accuracy and reliability. The best industrial scale manufacturers can address your complex questions and provide product demonstrations to ensure their scales meet your specific needs.

8 How durable are our industrial scales?

Our heavy-duty industrial weighing solutions are engineered with durability as a top priority. Our bench scales, platform scales, pallet scales, and load cells feature premium stainless steel or painted steel construction with load limiting and impact protection, ensuring performance in the harshest weighing environments. Each model undergoes comprehensive testing against harsh chemicals, various accidents, and impacts.

9 What is the difference between industrial scales and commercial scales?

Industrial scales offer high precision, excellent stability, strong anti-interference capabilities, and a long service life. They are suitable for factory warehouses and do not require frequent replacement. Commercial scales are more suitable for market use, where high precision is not required. They are inexpensive and often replaced frequently.

10 What scenarios can food-grade 304 stainless steel roller scales be used in?

Suitable for weighing operations in food processing, primarily weighing products moving through assembly lines to reduce manual handling. Also applicable for post-processing inventory checks to verify product weight compliance, detect over- or under-packaging, and identify overweight/underweight conditions. Non-compliant items trigger rejection and alarm alerts. Optional printers can label compliant products while skipping non-compliant ones.

11 What are the standard dimensions and parameters for stainless steel floor scales?

Standard dimensions: 0.8x0.8m, 1.0x1.0m, 1.2x1.2m, 1.2x1.5m, 1.5x1.5m, 1.5x2.0m, 2.0x2.0m
Capacity range: 100kg–5 tons
Division values: Range from 0.1kg to 1kg

12 What are the differences between industrial bench scales and industrial platform scales?

Size and Structure: Industrial bench scales are portable, while platform scales are larger and more complex in structure.
Load Capacity: Platform scales have a higher load capacity than industrial bench scales, making them suitable for weighing large or heavy goods.

13 Which scenarios and operational processes are best suited for stainless steel?

Stainless steel scales offer corrosion and rust resistance, making them ideal for:
  • Corrosive chemical industries
  • Muddy cattle farms
  • Manure-filled pig farms
  • Various oil-stained metalwork environments

14 What are the wireless communication methods for industrial platform scales?

  • Bluetooth communication
  • WiFi communication

15 What are the wired communication methods for industrial platform scales?

  • RS232 communication
  • RS485 communication
  • Ethernet communication

16 What other communication methods are available for industrial bench scales besides wireless and wired?

  • Modbus communication
  • 4-20mA analog current signal

17 What are the methods for sending data?

Regarding data transmission, we typically employ three approaches:
  • Key-triggered transmission (commonly used)
  • Transmission after weight measurement stabilizes
  • Continuous transmission (not recommended, as it sends "00000" even when no weight is being measured)

18 What are the advantages of industrial bench scales?

High precision: Equipped with high-sensitivity sensors, they offer stable performance, high accuracy, and excellent reliability, enabling precise measurement of small cargo weights.
Portability: Compact design facilitates easy movement and transport, making them suitable for work environments with limited space or frequent relocation needs.
Versatility: Some models feature tare, accumulation, and data logging functions to enhance work efficiency.

19 What is a roller scale?

It is an electronic scale equipped with rollers to transport goods for weighing, most commonly used on assembly lines. There are two types: non-powered and powered. Non-powered roller scales require manual pushing or pulling for conveying and weighing. They can be placed in the middle or end sections of an assembly line for weighing. Beyond weighing, they can be configured with a three-color alarm system (green light for acceptable weight, red light for overweight, yellow light for underweight) and printing functionality when connected to a printer.

20 What are the standards for a good stainless steel truck scale?

Fully Stainless Steel Weighing Platform: The polished and brushed stainless steel frame ensures a fully stainless steel weighing platform and foundation, offering enhanced durability and superior corrosion resistance.
Fully Stainless Steel Weighing Frame Structure: Constructed using specialized welded structural steel, the weighing frame delivers high structural integrity, fully guaranteeing measurement accuracy.

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